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Rockville, MD (PRWEB) December 20, 2011
3CLogic, a leader in cloud-based call center has confirmed today that it has seen a turnaround in the final processes of call center outsourcing to other states. Cloud-based provider of call center services as 3CLogic are in a position to help companies bring new jobs in the United States. In particular, the ability of the virtual call center 3CLogic offers the flexibility of having a home based agent. A recent report showed the U.S. unemployment rate has remained consistently high at 8.6%. In previous years, many companies are forced to outsource their call center and requests for support outside the line with expectations of lower costs per call and lower labor costs. What they do not realize, however, is how they were putting their own activities and their country into a recession spiral downward. While outsourcing may have cut costs in areas such as infrastructure and utilities costs in the past for some companies, also said customer satisfaction and brand loyalty inferior to them.
According to a recent report from Datamonitor, there are approximately 243,000 current offshore agents to handle calls from consumers in the U.S.. While the outsourcing of customer support line for other geographical areas may seem more expensive in terms of paying agent per hour or cost per call, there is a big disconnect between the customer and agents in the open sea. Customer calls with questions, comments and questions; expects nothing less than the best of breed support. No customer wants to wait on hold or pay with an additional over-seas telephone charges, and certainly do not want to speak with an agent who does not understand their problem or issue. By outsourcing your agent, you risk compromising the levels of customer satisfaction, reduce your reputation, your business and hit where it hurts. Income
3CLogic call centers based on cloud-based VoIP capabilities, and virtual, actually costs less than having a home-based agents of the United States rather than abroad agents. Cost savings in outsourcing myth has been proven at this time, shows how logical and cost-effective is the beach house and lower the unemployment rate, said Raj Sharma, President and CEO 3CLogic
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Also, do not take much for a business to realize that the lack of retention agents, loss of productivity and customer service call center generated by damaged outsourcing drastically lowered their earnings and sales. Companies that have mastered the art of home support to reap the rewards when customers need support the most qualified customers. Companies like 3CLogic offers companies the line of contact center software to perform full functionality at a fraction of the cost of traditional call centers and outsourcing. Commercial experience measures the scalability and flexibility because they have a choice to launch their full contact center from the cloud. These cuts and infrastructure maintenance costs, and bring much needed jobs back to the U.S.
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About
3CLogic:
3CLogic, based in Rockville, Maryland, is the leading provider of cloud-based call center and interactive social media applications for e-commerce transactions. 3CLogic add voice, text chat and e-commerce transactions for each of social networks and combines them with a cloud-based contact center Inbound Call Center and Predictive Dialer Hosted solution.3CLogics cloud, combined with cloud technologies, helping companies to increase sales of all sizes and provide better service to customers. For more information, please contact3CLogic at 800-350-8656 or info (at) 3clogic (dot) com. http://www.3clogic.com
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